Employee relations investigations rarely arrive at a convenient time. They can be time-consuming, high-risk and often intensive and disruptive, and they usually land when HR teams and managers are already stretched.
HR teams know how to run investigations properly. The real issue is finding the time and capacity to do them well alongside all other HR and business priorities.
A complex investigation can quickly take over, absorbs weeks of time and pushes important work such as restructures, TUPE projects, policy reviews and HR initiatives to the side. Outsourcing investigations takes the pressure off. Bringing in an external HR investigator provides independence, objectivity and a clear process, particularly where issues are sensitive, involve senior employees or include multiple witnesses.
This is where Quensh come in. We take on investigations from start to finish, acting as an extension of your HR team. We scope the issues, agree clear terms of reference, conduct interviews, review the evidence and manage the process in line with the ACAS Code of Practice. All investigations are handled by our in-house qualified HR professionals with strong employee relations experience.
We provide clear, practical investigation reports that set out findings objectively and highlight any wider risks or issues. Our reports are written with HR, senior management and legal scrutiny in mind. Throughout the process, we keep you updated, work within your policies, while removing the day-to-day workload and pressure from internal HR and the business as a whole.
For businesses, the benefits are clear. Time back, reduced pressure and confidence that investigations are being handled on a timely basis.
Handling investigations properly can be time consuming but is essential to protecting both employees and the organisation. Using experienced external HR professionals allows organisations to manage issues effectively, while maintaining momentum across wider HR and business priorities.
