A global well decommissioning and intervention services business, operating across the UK, Netherlands, Australia, and the USA, was required to demonstrate robust, documented operational processes to retain a multi-year well services agreement with a global energy operator.

The client recognised that their existing processes had evolved organically across different functions and geographies, creating inconsistencies and inefficiencies. To meet the operator’s stringent expectations and secure the continued contract, the business needed to map, standardise, and improve processes across its entire operations — establishing a clear, single way of working across the organisation.